Server
FLSA Status: Hourly, Non-exempt
Location: Ferndale, Detroit
Reports to: Front of House Manager
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Summary
Servers at Working Class Outlaws should be welcoming, polite and knowledgeable about menu items in order to provide guests with exceptional customer service and an overall positive experience.
Responsibilities
Server responsibilities include, but are not limited to the following:
- Prepare room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates and utensils
- Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies
- Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses
- Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.
- Transmit orders to bar and kitchen by recording patrons’ choices, identifying patrons’ special dietary needs, allergens and special requests
- Keep kitchen staff informed by noting timing of meal progression
- Serve orders by picking up and delivering patrons’ choices from bar and kitchen; deliver accompaniments and condiments from service bars
- Respond to additional patron requirements by inquiring of needs; observing dining process
- Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs
- Obtain revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons
- Contribute to team effort by accomplishing related results as needed
- Provide welcoming phone greeting and following Guest ordering procedures
- Convey menu information over the phone to Guests and give accurate estimate of delivery time
- Perform basic cleaning tasks as needed or directed by supervisor
- Fill in for absent staff as needed
- Assist with special events as needed
- Adhere to grooming and appearance standards consistently
- Promptly address customer service issues and refer customers to management when necessary
Requirements
- High School diploma or general equivalent
- At least one (1) year experience as a server preferred
- Excellent verbal and written communication skills
- Maintain a friendly, professional demeanor
Dress Code
- All black, solid. No stripes, polka dots, words, pictures etc.
- Shoes must be closed toe and have backs on them (they do not have to be black)
- No tank tops or spaghetti straps of any kind
- Shorts, dresses, and skirts must be appropriate length (anyone can wear shorts)
- No leggings or yoga pants
- No sheer clothing
- You may wear any company shirts if you have one of those
- No rips or tears in your clothing
- Accessories can be personalized (hats, scarves etc.)
- Any hats are okay but please make sure they are solid black
- Face masks always. Any color or pattern. The company has face masks available if you forget yours at home. But please make sure to always have one / keep one in your car.
Work Environment:
- Operates in a standard restaurant environment
- Moderate to loud noise
- Frequent exposure to variable temperature changes and steam
Physical Demands:
- Ability to Bend, Squat, Run & Physically React in a Prompt Manner
- Ability to Lift 35 lbs.
- Ability to Stand for Very Long Periods of Time
AAP/EEO Statement
Working Class Outlaws provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Working Class Outlaws complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training. Working Class Outlaws expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Working Class Outlaws’ employees to perform their job duties may result in discipline up to and including discharge.
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server position
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