Host

FLSA Status: Hourly, Non-exempt
Location: Ferndale, Detroit 
Reports to: Front of House Manager 

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Host position

Summary

Hosts/hostesses at WCO should be friendly, welcoming and assist with maintaining customer traffic in order to provide guests with exceptional service and an overall positive experience. 

Responsibilities

Host/Hostess responsibilities include, but are not limited to the following:

  • Greet guests upon arrival at the door with a smile
  • Check for reservations or add guests to waiting list 
  • Communicate with server staff to expedite waiting list 
  • Professionally answer phone calls and customer queries about the restaurant and menu and assist various restaurant staff when necessary.
  • Find proper seating arrangement based on server rotation
  • Take guests to seat with proper amount of menus 
  • Have friendly conversation with guests
  • Hourly bathroom checks
  • Clean assigned areas and maintain proper sanitation standards 
  • Assisting with table wipe downs when restaurant is not busy 
  • Cleaning menus 
  • Wiping down front and back glass doors 
  • Perform basic cleaning tasks as needed or directed by supervisor
  • Fill in for absent staff as needed
  • Assist with special events as needed
  • Adhere to grooming and appearance standards consistently
  • Promptly address customer service issues and refer customers to management when necessary

Requirements

  • High School diploma or general equivalent
  • At least one (1) year experience as a server preferred 
  • Excellent verbal and written communication skills
  • Maintain a friendly, professional demeanor 

Dress Code

  • All black, solid. No stripes, polka dots, words, pictures etc.
  • Shoes must be closed toe and have backs on them (they do not have to be black)
  • No tank tops or spaghetti straps of any kind 
  • Shorts, dresses, and skirts must be appropriate length (anyone can wear shorts)
  • No leggings or yoga pants 
  • No sheer clothing 
  • You may wear any company shirts if you have one of those
  • No rips or tears in your clothing
  • Accessories can be personalized (hats, scarves etc.)
  • Any hats are okay but please make sure they are solid black
  • Face masks always. Any color or pattern. The company has face masks available if you forget yours at home. But please make sure to always have one / keep one in your car. 

Work Environment:

  • Operates in a standard restaurant environment
  • Moderate to loud noise 
  • Frequent exposure to variable temperature changes and steam 

Physical Demands:

  • Ability to Bend, Squat, Run & Physically React in a Prompt Manner 
  • Ability to Lift 35 lbs.
  • Ability to Stand for Very Long Periods of Time 

AAP/EEO Statement

Working Class Outlaws provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Working Class Outlaws complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training. Working Class Outlaws expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Working Class Outlaws’ employees to perform their job duties may result in discipline up to and including discharge.  

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LOCATION

22828 Woodward Ave.
Ferndale, MI 48220
(248) 850-8060

HOURS

Monday - Sunday
12:00-10:00 pm

Copyright 2021 Working Class Outlaws All rights reserved.