Host

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FLSA Status: Hourly, Non-exempt
Location: Ferndale, Detroit
Reports to: Front of House Manager

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Host position

Summary

Hosts/hostesses at WCO should be friendly, welcoming and assist with maintaining customer traffic in order to provide guests with exceptional service and an overall positive experience.

Responsibilities

Host/Hostess responsibilities include, but are not limited to the following:

Greet guests upon arrival at the door with a smile
Check for reservations or add guests to waiting list
Communicate with server staff to expedite waiting list
Professionally answer phone calls and customer queries about the restaurant and menu and assist various restaurant staff when necessary.
Find proper seating arrangement based on server rotation
Take guests to seat with proper amount of menus
Have friendly conversation with guests
Hourly bathroom checks
Clean assigned areas and maintain proper sanitation standards
Assisting with table wipe downs when restaurant is not busy
Cleaning menus
Wiping down front and back glass doors
Perform basic cleaning tasks as needed or directed by supervisor
Fill in for absent staff as needed
Assist with special events as needed
Adhere to grooming and appearance standards consistently
Promptly address customer service issues and refer customers to management when necessary

Requirements

High School diploma or general equivalent
At least one (1) year experience as a server preferred
Excellent verbal and written communication skills
Maintain a friendly, professional demeanor

Dress Code

All black, solid. No stripes, polka dots, words, pictures etc.
Shoes must be closed toe and have backs on them (they do not have to be black)
No tank tops or spaghetti straps of any kind
Shorts, dresses, and skirts must be appropriate length (anyone can wear shorts)
No leggings or yoga pants
No sheer clothing
You may wear any company shirts if you have one of those
No rips or tears in your clothing
Accessories can be personalized (hats, scarves etc.)
Any hats are okay but please make sure they are solid black
Face masks always. Any color or pattern. The company has face masks available if you forget yours at home. But please make sure to always have one / keep one in your car.

Work Environment:

Operates in a standard restaurant environment
Moderate to loud noise
Frequent exposure to variable temperature changes and steam

Physical Demands:

Ability to Bend, Squat, Run & Physically React in a Prompt Manner
Ability to Lift 35 lbs.
Ability to Stand for Very Long Periods of Time

AAP/EEO Statement

Working Class Outlaws provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Working Class Outlaws complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training. Working Class Outlaws expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Working Class Outlaws’ employees to perform their job duties may result in discipline up to and including discharge.